Question 1

Can I carry out my own plumbing work?

Accepted Answer

No, you must always use a licensed, experienced and insured plumber who is registered with the Victorian Building Authority.

Question 2

How quickly can you respond to plumbing emergencies in Melbourne?

Accepted Answer

We aim to respond to all plumbing emergencies within 1-2 hours, depending on your location within Melbourne.

Question 3

Are all of your plumbers licensed and insured?

Accepted Answer

At Ezy Plumb Ezy Flow, we have a wide range of plumbers with varying levels of experience and expertise. Our team includes fully qualified and licensed plumbers with over 20 years of industry experience, as well as apprentices ranging from 1st year to 4th year, all working under the guidance of experienced professionals. Rest assured, a registered and licensed plumber will always attend your site to ensure maximum expertise is applied to every job. Additionally, we are fully insured to provide reliable and professional services with peace of mind.

Question 4

What areas in Melbourne do you service?

Accepted Answer

We service all Melbourne metropolitan areas, including the CBD, inner suburbs, outer suburbs. Contact our team at Ezy Plumb Ezy Flow to confirm coverage for your location.

Question 5

Why is my tap leaking?

Accepted Answer

A leaking tap often results from a worn-out washer. In older homes, the entire tap may be nearing the end of its lifespan. While replacing a washer is straightforward, older taps can be challenging to disassemble without specialized tools. It's advisable to turn off the water supply before attempting any repairs and consider consulting a licensed plumber to avoid potential damage.

Question 6

How can I tell if I have a water leak?

Accepted Answer

Signs of a water leak include:

Unusual Wet Patches: Damp areas in your lawn or garden without an obvious cause.
Increased Water Bills: A sudden spike in your water bill without increased usage.
Dripping Taps or Running Toilets: Visible leaks from fixtures.
Ceiling or Wall Stains: Discoloration or mould growth indicating possible leaks.

Question 7

Why don't I have hot water?

Accepted Answer

Common reasons for a lack of hot water include:

Depleted Supply: Extended use may temporarily exhaust the hot water.
Pilot Light Issues: In gas systems, the pilot light may have gone out due to a draft.
System Faults: Malfunctions within the hot water system may require professional attention.

Question 8

What causes pipes to burst?

Accepted Answer

Pipes can burst due to several factors, including:

Defective Parts: Manufacturing defects can lead to weaknesses over time.
Corrosion: Chemical reactions, especially when pipes contact incompatible materials, can cause deterioration.
Physical Damage: Accidental impacts, such as digging in the garden, can damage pipes.
Temperature Stress: Pipes expand and contract with temperature changes; over time, this can lead to stress fractures.

Question 9

What should I do if I smell gas?

Accepted Answer

If you detect a gas smell:

Open Windows: Ventilate the area immediately.
Check Appliances: Ensure all gas appliances are turned off.
Turn Off Gas Supply: Locate and shut off the gas meter, typically found at the front corner of your property.
Contact a Professional: Call a licensed gas fitter or plumber to inspect and rectify the issue promptly.

Question 10

Is it a problem to have old terracotta pipes?

Accepted Answer

Older homes may have terracotta pipes, which can:

Crack Over Time: Leading to leaks and blockages.
Attract Tree Roots: Roots can infiltrate cracks, causing further damage.
Be Affected by Soil Movement: Reactive clay soils can cause pipes to shift and break.

Regular inspections by a licensed plumber can help identify and address issues with terracotta pipes.

Question 11

What should I do if my toilet is constantly running?

Accepted Answer

A continuously running toilet can waste significant water and increase bills. To address this:

Check the Flapper: Ensure it's sealing properly; replace if worn or damaged.
Inspect the Float: Adjust the float arm to ensure the tank fills to the correct level.
Examine the Fill Valve: Replace if it's not shutting off as it should.

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