Frequently
Asked
Questions

No, you must always use a licensed, experienced and insured plumber who is registered with the Victorian Building Authority.

We aim to respond to all plumbing emergencies within 1-2 hours, depending on your location within Melbourne.

At Ezy Plumb Ezy Flow, we have a wide range of plumbers with varying levels of experience and expertise. Our team includes fully qualified and licensed plumbers with over 20 years of industry experience, as well as apprentices ranging from 1st year to 4th year, all working under the guidance of experienced professionals. Rest assured, a registered and licensed plumber will always attend your site to ensure maximum expertise is applied to every job. Additionally, we are fully insured to provide reliable and professional services with peace of mind.

We service all Melbourne metropolitan areas, including the CBD, inner suburbs, outer suburbs. Contact our team at Ezy Plumb Ezy Flow to confirm coverage for your location.

A leaking tap often results from a worn-out washer. In older homes, the entire tap may be nearing the end of its lifespan. While replacing a washer is straightforward, older taps can be challenging to disassemble without specialized tools. It's advisable to turn off the water supply before attempting any repairs and consider consulting a licensed plumber to avoid potential damage.

Signs of a water leak include:

• Unusual Wet Patches: Damp areas in your lawn or garden without an obvious cause.

• Increased Water Bills: A sudden spike in your water bill without increased usage.

• Dripping Taps or Running Toilets: Visible leaks from fixtures.

• Ceiling or Wall Stains: Discoloration or mould growth indicating possible leaks.

Common reasons for a lack of hot water include:

• Depleted Supply: Extended use may temporarily exhaust the hot water.

• Pilot Light Issues: In gas systems, the pilot light may have gone out due to a draft.

• System Faults: Malfunctions within the hot water system may require professional attention.

Pipes can burst due to several factors, including:

• Defective Parts: Manufacturing defects can lead to weaknesses over time.

• Corrosion: Chemical reactions, especially when pipes contact incompatible materials, can cause deterioration.

• Physical Damage: Accidental impacts, such as digging in the garden, can damage pipes.

• Temperature Stress: Pipes expand and contract with temperature changes; over time, this can lead to stress fractures.

If you detect a gas smell:

• Open Windows: Ventilate the area immediately.

• Check Appliances: Ensure all gas appliances are turned off.

• Turn Off Gas Supply: Locate and shut off the gas meter, typically found at the front corner of your property.

• Contact a Professional: Call a licensed gas fitter or plumber to inspect and rectify the issue promptly.

Older homes may have terracotta pipes, which can:

• Crack Over Time: Leading to leaks and blockages.

• Attract Tree Roots: Roots can infiltrate cracks, causing further damage.

• Be Affected by Soil Movement: Reactive clay soils can cause pipes to shift and break.

Regular inspections by a licensed plumber can help identify and address issues with terracotta pipes.

A continuously running toilet can waste significant water and increase bills. To address this:

• Check the Flapper: Ensure it's sealing properly; replace if worn or damaged.

• Inspect the Float: Adjust the float arm to ensure the tank fills to the correct level.

• Examine the Fill Valve: Replace if it's not shutting off as it should.